Business details to confirm: Urcrystal is the business name supplied for this store; the registered business address and applicable law/venue have not yet been supplied.
Last updated: October 23, 2026
This policy applies to wholesale orders from Urcrystal. Mandatory rights under applicable law remain unaffected.
Non-quality returns and exchanges
Returns and exchanges are not accepted for non-quality reasons, including a change of mind, ordering the wrong item or quantity, or no longer needing the goods, except where applicable law requires otherwise. Please review the product details and confirm quantities and delivery information before placing an order.
Damaged, defective, incorrect, or missing goods
If goods arrive damaged or defective, or an order is incorrect or incomplete, contact us through the wholesale inquiry form as soon as reasonably possible. Include your order number, a description of the issue, quantities affected, and clear photographs of the items and packaging. Keep the packaging while we review the report. We will discuss an appropriate remedy, such as replacement, credit, or refund, subject to the order terms and applicable law.
Approved refunds and return arrangements
Do not send goods back unless we first provide written return instructions. If a refund or return is approved, we will confirm the amount, method, and any return-shipping arrangements in writing. Any remedy required by applicable law will be provided as required by that law.
Contact
For a return, damage, or order issue, use our wholesale inquiry form and include your order number.